Nationwide customers hit by double-debit glitch

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Nationwide customers hit by double-debit glitch | ZDNet

Summary: Money has been taken twice from an as-yet unknown number of Nationwide customers accounts, according to reports on Twitter. Nationwide is investigating the issue

By Tom Espiner | July 26, 2012 -- 12:17 GMT (05:17 PDT)

A technical problem with Nationwide debit transactions has seen some money taken twice from customer accounts, according to complaints on Twitter.

Nationwide admitted on Twitter that customers were having debit transaction problems, but had not indicated the scale of the glitch at the time of writing.

Nationwide is looking into reports of a glitch that has seen money taken twice from some customer accounts. Image credit: Nationwide

"We are aware of debit card transaction issues affecting only some of our customers," a Nationwide spokeswoman told ZDNet on Thursday.

Nationwide is working to resolve the issue as soon as it can, the spokeswoman added.

A number of organisations and individuals took to Twitter to report incidents. Payments made over the last three days may have been taken twice, SME support organisation Cambridgeshire Business Support said in a tweet.

The Nationwide problems come a month after competitors RBS, Natwest and Ulster Bank were hit by a batch-processing glitch.

Sursa: Nationwide customers hit by double-debit glitch | ZDNet