kalinin Posted February 6, 2015 Report Posted February 6, 2015 Level 1 Remote Software & Hardware Support SpecialistFor a client, Software &Hardware Support Specialists are required to deliver Remote Technical Support Services in English and in client national language • Providing initial remote technical software& hardware support to clients• Interacting with client and company functions consistently until problem solution• Analyzing problems/situations, understanding problem impact on client business• Applying problem solving techniques• Responding to client queries, providing timely resolutions to client issues• Maintaining highest client satisfaction• Maintaining positive client relationships even in severe and pressurized situations• Performing problem management and end-to-end problem ownership• Logging all related activities for each customer query and handling client data securely• Employing client‘s standard support delivery methodologies and tools• Performing in international software support delivery processes and environments• Participating in shifts: 24X7The team's location is Bucharest/Romania. In an initial phase training will be provided to gain client specific product knowledge and getting used to client's software &hardware support processes and tools. This would be provided in Bucharest.CerinteTraits and competencies wanted• Technical• Problem solver• Excellent communication and listening skills• Team player• Very good analytical skills • Eagerness/willingness to learn• Ability to perform under pressure• Ability to multi-task• Willingness to travelSkills and experience wanted• Required: • English fluent (both written and verbal) --asta e un must• Proven remote support know-how (patches etc.)Nice to have skillsExcellent analytic know-how for complex incidents• Customer facing experience• Team workingLocationBucharestpm cv Quote
